Authorizations

Connected means the provider said so.

Authorization is a sequence you can watch, and a connector is only usable in the connected state. A finished redirect is not a connection.

The sequence

Every state, spelled out.

When the provider cannot be reached, the workspace shows the last known state and says it is stale rather than downgrading your connectors.

Authorization — record of states6 states

1Choose2Authorize3Select scope4Confirm5Connected

StateWhat it meansUsable

availableIn the catalogue. Nothing has been authorized.No

authorizingYou are in the provider's consent flow.No

connectedThe provider confirmed an authorized account for your company.Yes

reauthorization requiredThe provider stopped reporting the account. Authorize again to restore it.No

revokingRevocation is in flight with the provider.No

errorThe provider returned an error. Nothing was assumed on your behalf.No

Carrying the beta

Set up first.

Gmail

Read, label, and draft replies in the shared inbox.

Requests: gmail.readonly, gmail.modify, gmail.compose

Self-serve

Google Calendar

Read availability and book confirmed meetings.

Requests: calendar.readonly, calendar.events

Self-serve

Slack

Read a channel, post updates, and answer teammates.

Requests: channels:read, chat:write, users:read

Self-serve

HubSpot

Keep contacts, deals, and notes current after every touch.

Requests: crm.objects.contacts.read, crm.objects.contacts.write, crm.objects.deals.read

Self-serve

WhatsApp Business

Route customer messages through the official Meta Cloud API.

Requests: whatsapp_business_messaging, whatsapp_business_management

Concierge setup

On file

Also in the catalogue.

Google Drive

Search and read company documents.

Requests: drive.readonly

Self-serve

Notion

Read and update internal wiki pages.

Requests: read_content, update_content

Self-serve

Stripe

Look up customers, invoices, and payment status.

Requests: rak_charge_read, rak_invoice_read

Self-serve

QuickBooks

Read invoices and record follow-up outcomes.

Requests: com.intuit.quickbooks.accounting

Self-serve

Zendesk

Triage tickets and draft responses.

Requests: tickets:read, tickets:write

Self-serve

Linear

Create and track delivery issues.

Requests: read, write

Self-serve